Billing

For billing inquiries, please call (701) 842-3000. Acceptable forms of payment include:

Cash
Check
Credit Card (Visa/Mastercard/American Express)

Payment Policies

Payment for all services is expected at the time of service. This includes any applicable deductibles and copays.

We will make every effort to inform you of any upfront charges prior to your hospital, clinic, or lab visit (including any applicable deductibles and copayments).

However, other care and testing may be required that is only discovered in the course of providing care. In the event that this occurs, we will bill your insurance for the additional care and testing. If there is a remaining balance after insurance has paid, we will send you a bill.

We appreciate your understanding in this matter. If you have questions regarding our billing processes, please do not hesitate to ask.

Charity Care Guidelines

McKenzie County Healthcare Systems, Inc. is committed to providing quality care to all who need it, 24 hours a day, 7 days and week, 365 days a year.

If you do not have health insurance or are concerned that you may not be able to pay for all of your care, we may be able to help. McKenzie County Healthcare Systems provides Charity Care to patients based on their income and the number of people in their household. In addition, we will work with you to arrange a mutually-agreeable payment plan.

Federal and state laws require that all hospitals seek payment for care provided. Ultimately, this means we could turn unpaid bills over to a collection agency, which would affect your credit status. Therefore, it is very important that you let us know if there may be a problem paying your bill. Charity Care Applications are available at the Hospital Admissions Office and the Clinic Business Office, Monday through Friday from 8:00 AM until 5:00 PM upon request. The Charity Care documents are also available on this webpage.

It is the policy of McKenzie County Healthcare Systems, Inc. to provide essential services regardless of the patient’s ability to pay. Discounts are offered based on family income and size. Please download the Charity Care Application for more information:

Plain Language

Financial Assistance Policy

Charity Care Application – English

Charity Care Application – Spanish

A Letter From Our CEO and CFO Regarding Billing

Benefits of signing up for My Sanford Chart include:

Access your online medical record
Schedule/cancel appointments online
Access your test results
Request prescription renewals
Message your care team
Sign up for online credit card payments
Sign up for paperless billing

To download the free My Sanford Chart App:

1. Search keyword “mychart” in the iTunes App store or Android Market
2. Download and install the free MyChart App
3. Run the MyChart application from your smart phone
4. Select Sanford Health from the list of healthcare providers
5. Login with your My Sanford Chart login ID and password**

** You must be an active My Sanford Chart user (previously created a My Sanford Chart login ID and password) to use the MyChart App. If you do not already have a My Sanford Chart account, please ask for your access code at your next Sanford clinic visit or request an activation code online at https://www.mysanfordchart.org/mychart/signup

Test Results – View test results that have been released to My Sanford Chart
Messages – View, reply, and send medical advice messages to provider’s office
Appointments– View future appointments and After Visit Summary from past appointments
Medications – View list of medications and request medication renewals
Health Reminders – View health maintenance reminders
Health Summary – View health summary, such as Allergies, Immunizations, and Health Issues
Proxy Access – View other accounts to which proxy access has been established

MY SANFORD CHART APP FREQUENTLY ASKED QUESTIONS

What is it? My Sanford Chart is an application (app) for Android phones and tablets, and Apple devices. This app provides fast, secure access to the most frequently used features of My Sanford Chart. With this app, a user can quickly and easily access his/her medical records, send private messages to providers, see upcoming and past appointments, get lab results, proxy access, and much more.

Why would I use it? My Sanford Chart offers mobility, instant access and convenience. Users are not required to be in front of a traditional desktop or laptop computer to access the benefits of the My Sanford Chart system. Typical users would be parents, patients who travel frequently, salespeople who spend a lot of time on the road, students, and those who have come to rely on an Apple or Android mobile device for internet access and messaging.

How do I get it? To use the mobile My Sanford Chart app, you must first have a My Sanford Chart account. If you do not already have a My Sanford Chart account, please ask for your access code at your next Sanford clinic visit or request an activation code online at https://www.mysanfordchart.org/mychart/signup

The app is free. To get it, you need an Android or Apple device. From one of those devices, go to the App Store application. Alternatively, you can access the App Store or Google Play on a desktop or laptop computer, download the app, and install it when the mobile device is synched.

Is it secure? Security is a crucial component to the My Sanford Chart. The Apple and Android app use the same bank-level security that is used for other sensitive data transferred via the Internet.